Terms of Service & Frequently Asked Questions
A 30% nonrefundable deposit is due up front to reserve your slot on our commission list. The remainder is due month of completion. We accept a wide variety of payment methods, including: Paypal (credit/debit), Check, or Money Order.
We offer some of the most flexible payment plans available. Full information on our payment plans is included in our quote email when you submit the order form. If it's more convenient for you or you do not have the full 30% deposit saved up, a payment plan may be the best option for you! We leave it up to you to determine the increment amount that best fits your budget, and you may send in incremental payments as often as you like. Once the 30% nonrefundable portion of the deposit is reached, you may continue sending in small payments or wait until month of completion to pay off your order.
During times when our order form is closed, we are hard at work on commissions that were placed at previous order openings. We only open once or twice a year for new orders, this allows us to keep our wait times shorter from commission to completion. Every aspect of our fursuits is 100% custom made, this takes time and no costume is ever rushed in keeping with our high quality workmanship.
We ship worldwide. Shipping is not included in the quoted price of your fursuit, the shipping total is calculated when your costume is complete for accurate weight and box size. We prefer to ship USPS, but can ship any carrier you desire if you prefer UPS or FedEx. Sometimes we can offer convention delivery of your suit. Con delivery is normally cheaper than shipping since we can combine multiple deliveries for one con, ask us if this option may be available for your completion.
Work in Progress Updates
We send several work in progress photos and email updates to you during construction. We send these at certain milestones during the process only, and final photos when your fursuit is complete.
We are only open for new fursuit orders at set dates we announce during the year, during that time our order form is active and can be submitted for your custom price quote. Commission slots are always limited and we tend to fill up very quickly; orders submitted early have the highest probability of acquiring a slot in our queue. Due to high demand we cannot accept all orders. Our goal is to take only a small number of new commissions each opening to help keep our wait times reasonable.
Convention Deadlines/Due Date
Orders accepted during our opening are for completion during a general timeframe we specify to you at the time of ordering, normally over a period of about a year, guaranteed due dates incur an additional cost. For those seeking an exact deadline, such as completion by a specific convention date, we offer a guaranteed completion option for an additional fee. This fee varies based on availability and turnaround time. Guaranteed deadlines are always very limited, so please keep this in mind when selecting your due date that it does not necessarily guarantee completion by that date until we confirm with you the guaranteed slot is still available. We will keep you up to date on when to expect completion.
Duct Tape Dummy (DTD) and Measurements
We prefer our customers create and ship a duct tape dummy (DTD) for the best fit possible for their fursuit. We will provide a simple to follow tutorial to every customer for the making of their DTD. Following the guidelines for making your DTD correctly is crucial to the construction of the costume, please read and follow the tutorial closely. If for some reason the tutorial is not followed and we receive and begin work on your body with a faulty or unusable DTD, a fee of up to $100 will be charged and we may require you to remake and send a usable DTD. If for some reason you cannot provide a DTD, we can work from measurements instead in some cases, but cannot guarantee the fit of the costume. A DTD is highly recommended and is what we prefer.
Our fursuits come with a full one year warranty. We guarantee our workmanship and offer a complete warranty on the fursuit for the first year from the date of completion. After a year, we still cover repairs for a fee based on what work is needed. The only repairs not covered under warranty are damage caused by abuse or normal wear and tear. Should you ever have an issue with your fursuit, please contact us via email at firstname.lastname@example.org to discuss your repair options.
We use only the highest quality faux furs available, many of the furs we use are available for purchase directly through Howl Fabric. We stock a very extensive amount of fur fabric from many different manufacturers and suppliers, this allows us to match very rare and difficult to find fur colors and types for your costume. We select the best fur to fit each project based on your character design, we can also consult with you on our selection of fur if asked in advance of construction.
New Fursuit Parts for Return Customers
If you have ordered from us before and desire new/replacement parts to match your current suit from us, please email us for a price quote for your order. We are always OPEN for small part orders for return customers.
These are some of the most common questions we receive, but if you don't see your question covered here, please feel free to email us: email@example.com